Tenant Resources

Frequently Asked Questions

• Can you hold a place before I apply?

  No, you will need to fill out an application to move forward on a property you are interested in.

• Do I pay the first month’s rent and last month’s rent with my security deposit?

  No we only require first month and the deposit

• How old do you have to be to apply?

  18 Years old

• Is the deposit refundable?

  The security deposit is typically the same as rent (OAC), with $250 of that being non-refundable. The remaining amount is refundable, assuming the unit has been left in the same or better shape upon vacating, as it was at move-in. If additional work is needed to bring the condition back to good standing, those costs will come from the refundable portion of the deposit prior to refunding. Any applicable refund is then sent to you within 30 days of vacating.

• Who needs a cosigner?

  Anyone with credit below acceptable limits, or has bankruptcy or collections.
  
  Our applicant criteria is as follows:
  - Minimum 650 credit score (with no bankruptcy or collections) and clean background.
  - Income should be minimum 3x rent (combined of all adult applicants).
  - Will require proof of income, copy of each applicant DL or State ID, and 2 references per adult applicant (1 employer and 1 previous landlord).
  
  If credit or background do not meet or exceed these criteria, a guarantor or increased security deposit will be required.
  ***In the case of a guarantor, the income require is increased to 5x rent for that qualified person, and they will also be required to complete an application and provide sufficient identification and financial documents.***"

• You have a property I want to rent. How do I apply?

  By clicking here

• How do I pay rent?

  The preferred method of receiving rent payments is online, via your resident portal. Please note if you use a credit/debit card, you may be subject to added processing fees, which are out of our control and cannot be removed. The best way to avoid them is to pay with EFT (account and routing number.)
  
  We do accept payments being made via certified funds (cashier's check or money order), by either being mailed or dropped off in person, to our office in American Fork. Tenants are responsible for ensuring their payments are mailed with enough time to be received and processed before the late fee applies (please refer to your lease.)
  
  Personal checks and cash payments are not accepted.

• I want to get a pet. What should I do?

  Please reach out to us to get the information regarding pet deposit and rent.
  
  We require an additional non-refundable pet deposit and monthly pet rent, per pet. The cost on this will vary, based on pet details.
  - Cats and dogs: $250 non-refundable pet deposit and pet rent ranging from $30-$75
  - Caged pets: If applicable, and if not prohibited at your property, please inquire for specific details.
  - Birds and aquariums are not permitted.
  - If your pet is a support animal or ESA, we will require valid documentation. If applicable, please inquire for more information.
  
  
  Some locations require PooPrints DNA registration for all dogs, with a registration fee of $65 per pet charged to the tenant ledger.
  
  ***All fees must be paid an appropriate documentation approved and signed, before pets can be permitted anywhere on the property. Failure to comply with this is considered an automatic lease violation.***

• I want to move out, but my roommate wants to stay. What should I do?

  When the lease is not being fully terminated and some tenants from the original lease will be remaining in the unit, we charge a $100 lease change fee to remove the person who is vacating. That must be paid before we can move forward with moving that tenant out. However, it is worth noting that this does not relieve that person of any responsibility to the lease agreement. All parties on the original lease agreement will remain responsible parties on the lease until the lease expires. If you and your roommates wish to have someone take your place in the home, they will need to fill out an application here, and meet all of the same criteria as was expected of you, before we can approve them and add them to the existing lease.

• My lease expiration is coming and I want to move out. What should I do?

  If your lease is expiring soon and you do not wish to renew, the first step is to review your lease agreement to determine how many days notice is required. Your lease may require 30-45 days written notice. Please then send us a notice in writing (email is fine), advising of your intended move-out date. We will follow up with confirmation and what to expect in the days leading up to the end of your lease.

• Who is responsible for paying for repairs & maintenance requests?

  Owners are only responsible for normal wear and tear of the property. All other damage and or repairs will be charged to the tenant.